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Back to Work (Covid-19) Policy

Posted on 12 June 2020
Back to Work (Covid-19) Policy

As we return to work we intend to do so in a way that will keep both staff and clients safe.  Therefore we intend to implement the following procedures to ensure this is possible.


Office Safety

·We will accommodate a two-metre rule inside each office.  This will include floor markings and signage to allow everyone to adhere to the 2 metre social
distancing rule.

·We will restrict the number of clients an office at any one time.

·We have installed screens to allow customer interaction while maintaining protection for all parties.

·Alcohol based hand gel will be available for all staff and for clients to use.

·Each office will have a strict cleaning routine throughout the day, with all communal areas being cleaned regularly.

·Card machines, keys and all other shared devices will be cleaned after each use.

·Staff have been advised not to attend work if they feel unwell.


Valuations

·We will never attend a valuation appointment if we feel unwell.

·We will arrive at the agreed time.

·Before entering a property we will use alcohol based hand gel on our hands and we will wear disposable gloves.We are also happy to wear a face mask if requested.

·We will avoid any handshake or physical contact and keep a 2-metre distance.

·If agreeable we will have an initial conversation with you about your property and your intentions, whilst keeping a 2-metre distance, and if possible outside the property.  However, if you would prefer, we can go straight to the valuation and conduct all communication after the valuation by phone or email.

·The valuer will carry out their valuation in the normal way of taking notes and measurements, however, they will endeavour not to touch any surfaces.

·Once the valuation is complete we will have another chat at a 2 metre distance about the value of your home and a marketing strategy to suit your needs. Again, this can be done remotely after the valuation if you would prefer.

·When we leave the premises, we will remove our gloves and dispose of them correctly. We will use hand gel again before getting in the car and we will wash our hands as soon as we return to the office.

·If would like a valuation of your property but are not comfortable with a valuer entering your property we can arrange a virtual valuation.


Viewings

·We will never attend a viewing appointment if we feel unwell.

·We would ask that if you feel unwell prior to an appointment please inform us and we will postpone It until you are feeling better.

·We would ask that if you are attending a viewing you limit your party to only members of the same family.

·We will arrange viewings on an individual basis.If there is more than one party viewing a property we will arrange them in time slots.  Therefore, we would ask that you endeavour to be on time for your appointment to ensure there is no more than one party viewing a property at one time.

·We will avoid physical contact and maintain a 2-metre distance at all times.

If this is not possible due to space restrictions, we will wait outside.

·We will have alcohol based hand gel available for the viewer before entering the property.  We will use the hand gel before we greet you (at a social distance) and we will wear disposable gloves.  

·When we leave the premises, we will remove our gloves and dispose of them correctly. We will use hand gel again before getting in the car and we will wash our hands as soon as we return to the office.

·If you would like to view a property but are uncomfortable attending a physical viewing we can arrange a virtual viewing.


Check outs

·We will not meet tenants at properties to complete check outs unless absolutely necessary.  We will only attend a check out at the property with the tenant if we can be sure social distancing can be adhered to.

·Tenants should return their keys to their local office at a pre-arranged time.

·We will then carry out our check out inspection on our own and report our findings to the tenant.

·We will use hand gel and disposable gloves and endeavour not to touch anything unless absolutely necessary.  We will sanitise any surface we have touched.

·When we leave the premises, we will remove our gloves and dispose of them correctly.  We will use hand gel again before getting in the car and we will wash our hands as soon as we return to the office.


Property Inspections

·Property inspections will not be possible for the time being.